National Casino Responsible Gaming
National Casino is committed to promoting a safer and more informed approach to online gambling. Gambling should always be viewed as entertainment, not as a way to make money or resolve financial difficulties. Games are based on chance, and outcomes cannot be guaranteed or predicted.
Responsible gambling means understanding the risks, setting personal boundaries and taking action when gambling no longer feels enjoyable or manageable. The information below explains the measures available through National Casino and the support options available to people who may be affected by gambling.
Our Responsible Gambling Commitment
National Casino aims to provide a clear and responsible gaming environment for customers aged 18 and over. We encourage players to make decisions based on their own limits and circumstances, rather than chasing losses or gambling under pressure.
Our approach includes providing information about gambling risks, making account controls available where applicable and supporting customers who want to reduce, pause or stop their gambling activity. Responsible gambling is a shared responsibility. Players should remain aware of their behaviour, while National Casino seeks to provide practical tools and appropriate assistance.
No gambling product can remove all risk. If gambling is affecting your finances, relationships, work, health or general wellbeing, consider stopping and seeking independent support.
When Gambling Becomes a Problem
Problem gambling can develop gradually, and it may not always be easy to recognise. A concern may exist when gambling becomes a priority over everyday responsibilities or when a person continues to gamble despite negative consequences.
Possible warning signs include spending more time or money gambling than intended, trying to recover losses by placing further bets, borrowing money to gamble, hiding gambling activity, feeling restless when attempting to stop, or experiencing stress and conflict because of gambling.
Other signs can include neglecting work, study or personal responsibilities, using gambling to escape difficult emotions, repeatedly attempting to cut back without success, and feeling unable to enjoy gambling unless larger amounts are involved. Experiencing one sign does not automatically indicate a gambling disorder, but it may be a useful reason to review your habits and seek advice.
Check Your Habits and Limits
Before playing, decide how much time and money you can comfortably spend without affecting essential expenses. Limits should be realistic, set in advance and treated as firm boundaries. Never increase a limit simply to continue playing or to try to recover a loss.
- Deposit limits: Set a maximum amount that may be deposited over a chosen period, such as a day, week or month.
- Loss limits: Decide the amount you can afford to lose and stop playing once that amount has been reached.
- Reality checks: Use reminders to review how long you have been playing and how much activity has taken place.
- Cooling-off periods: Take a temporary break from gambling when you need time away without permanently closing your account.
- Self-exclusion: Request a longer-term or permanent restriction when you want to prevent access to gambling services.
Review your limits regularly, especially after changes to your income, expenses or personal circumstances. A limit is most effective when it is set before gambling begins and cannot be easily changed during a playing session.
Tools Available on the Website
National Casino provides responsible gambling features to help customers monitor and manage their activity. The availability and operation of a feature may depend on the account interface and applicable operational settings.
- Account activity information can help you review deposits, withdrawals, wagers and other recent transactions.
- Deposit controls allow you to establish a maximum deposit amount for a selected period.
- Session or reality-check reminders can prompt you to consider the time spent on the website.
- Cooling-off options allow you to pause gambling for a selected period and create distance from play.
- Self-exclusion requests can restrict access for customers who need a more substantial break from gambling.
- Account closure requests are available for customers who decide they no longer wish to use the service.
These tools are intended to support personal decisions and are not a substitute for professional assistance. If you feel unable to use the controls effectively, stop gambling and seek independent help.
Support and Professional Help
If gambling is becoming difficult to control, we encourage you to seek professional help as soon as possible. A qualified counsellor or support service can help you understand your behaviour, consider practical steps and address related financial or emotional concerns.
For questions about responsible gambling features or account restrictions, contact National Casino at [email protected]. We can explain the options available through the website, but National Casino is not a provider of medical, psychological, financial or legal advice.
Independent external services are also available. They are not partners of National Casino and are not operated by National Casino:
- Gambling Help Online provides information, counselling and support for people affected by gambling.
- Australian Government - Gambling Support Services provides information about support options and services in Australia.
The National Gambling Helpline on 1800 858 858 is a free and confidential support service for people affected by gambling. It can also assist family members, friends and others who are concerned about someone else's gambling.
Keeping Gambling Away From Minors
Only individuals aged 18 or older may use the National Casino website. Underage gambling is not permitted. Customers must provide accurate information when requested and must not allow another person, including a minor, to access or use their account.
National Casino may apply age and identity verification measures where appropriate. If information is inaccurate, incomplete or cannot be verified, access may be restricted. Any adult who believes that a minor may have accessed an account should contact us promptly and take steps to secure the relevant device and login credentials.
Parental Controls at Home
Parents and guardians should take practical steps to reduce the possibility of minors accessing gambling websites. Online gambling controls work best when combined with supervision, open communication and secure account practices.
- Keep account passwords private and do not save them where children can easily access them.
- Use device passwords, operating system restrictions and family safety settings where available.
- Consider reputable internet filtering or blocking software to restrict gambling content on shared devices.
- Log out of gambling accounts after each session and avoid leaving payment details accessible.
- Discuss the risks of gambling with children in an age-appropriate and factual way.
No technical control is completely reliable. Adults remain responsible for supervising devices, accounts and payment access within their household.
Practical Ways to Stay in Control
The following habits can help keep gambling within recreational boundaries:
- Set a spending limit before you begin and never use money needed for rent, bills, food or other essentials.
- Set a time limit and take regular breaks away from the screen.
- Keep gambling separate from everyday budgeting and track deposits and losses honestly.
- Do not chase losses, increase stakes because of frustration or rely on a win to solve financial problems.
- Avoid gambling when you are stressed, upset, tired, intoxicated or under pressure from others.
- Do not borrow money, use credit intended for essential expenses or sell possessions to fund gambling.
- Balance gambling with work, study, relationships, exercise and other interests.
- Talk to someone you trust if you notice changes in your mood, spending or daily routine.
- Use a cooling-off period or self-exclusion promptly if normal limits are no longer effective.
Updates to This Policy
National Casino may review and update this responsible gambling policy to reflect changes to its website, tools, procedures or responsible gambling approach. When changes are made, the updated version will be made available on the website with an appropriate indication of its effective date where relevant.
Customers should review this page from time to time so they remain familiar with the available controls and support information. If a change affects the way a responsible gambling feature operates, follow the instructions displayed in the relevant account area or contact National Casino for clarification.
This policy provides general information and does not replace professional advice. If gambling is causing harm or feels beyond your control, stop playing and contact an independent support service without delay.
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